Return Policy for Riton Necklace Collection

Return Policy for Riton Necklaces
Effective Date: December 11, 2024

At Riton, we are committed to your satisfaction. If you are not completely satisfied with your purchase, our return policy allows you to return items within 30 days of receipt. Below are the details:

Eligibility for Returns:
To be eligible for a return, the item must be in its original condition, unworn, and with all tags and packaging intact. Custom-made items or final sale items cannot be returned.

Return Process:
To initiate a return, please contact our customer service team at info@riton.site with your order number and the reason for return. Once your return is approved, we will provide you with return instructions and a return label.

Refunds:
Once we receive your returned item, we will inspect it to ensure it meets the return requirements. Approved returns will be refunded to your original payment method. Please note that it may take 5-10 business days for the refund to be processed.

Return Shipping Fees:
Customers are responsible for the cost of return shipping unless the item is defective or was shipped incorrectly. We recommend using a trackable shipping service to ensure your return reaches us.

Exchanges:
If you wish to exchange an item for a different size or style, please follow the return process and place a new order for the desired item.